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1.1. These terms and conditions for the Purchase and Sale of Goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the e-shop.
1.2. The Seller reserves the right to change, amend or fill in the rules at any time, taking into account the requirements established by legal acts. The Buyer is informed on the e-shop website. The Terms and Conditions in force at the time of placing the order shall apply to the Buyer when shopping in the e-shop.
1.3. The right to buy from the e-shop has:
1.3.1. Able-bodied natural persons, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court.
1.3.2. Minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they independently dispose of their income.
1.3.3. Legal entities.
1.3.4. Authorized representatives of all the above organizations.
1.4. By approving the rules, the Seller also guarantees that, in accordance with clause 1.3 of the Rules, the Buyer has the right to purchase goods in the e-shop.
1.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, having formed a basket of goods in the e-shop, indicated the delivery address, selected the payment method and familiarized himself with the Seller’s rules, clicks on the button “Confirm order” (see clause 5 “Order of goods, prices, payment procedure, terms”).
1.6. Each contract concluded between the Buyer and the Seller is stored in the e-shop.
2.1. To order goods in the e-shop, the Buyer may:
2.1.1. By registering in this e-shop – by entering the data requested in the registration.
2.2. When ordering the goods in the ways provided for in clause 2.1 of the Rules, the Buyer must indicate in the relevant information fields provided by the Seller the Buyer’s personal data necessary for the proper execution of the order: name, surname, delivery address of the goods, telephone number and e-mail address.
2.3. By confirming these rules, the Buyer agrees that the Buyer’s personal data provided in clause 2.2 will be processed for the purposes of analyzing the Seller’s activities for the sale of goods and services in the e-shop.
2.4. By agreeing that the Buyer’s personal data would be processed for the purpose of selling goods and services in the Seller’s e-shop, the Buyer also agrees that the informational messages necessary to fulfill the order of the goods will be sent to the e-mail address specified by the Buyer.
2.5. By registering in the e-shop and ordering the goods, the Buyer undertakes to protect and not to disclose the login details to anyone.
3.1. The Buyer has the right to purchase goods in the e-shop in accordance with the procedure established by these Rules and other sections of this e-shop information.
3.2. The Buyer has the right to withdraw from the contract of purchase and sale of goods with the e-shop and demand a refund for the goods or to replace the goods with high-quality ones if they are defective. The hearing aid shall be returned or replaced in accordance with paragraph 17 of the Order of the Ministry of Economy of the Republic of Lithuania “On the Rules for the Return and Replacement of Items” only with the consent of the Seller.
3.3. The Buyer undertakes to accept the goods ordered and to pay the agreed price for them.
3.4. If the data provided in the Buyer’s registration form changes, the Buyer must immediately update them.
3.5. The Buyer undertakes not to pass on his/her login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this by the means of communication specified in the “Contacts” section.
3.6. By using the e-shop, the Buyer agrees with these purchase and sale rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.
4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the e-shop.
4.2. If the Buyer tries to undermine the stability and security of the Seller’s e-shop or violates his obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer’s access to the e-shop or in exceptional cases to cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right of privacy to the personal information belonging to the Buyer, which is indicated in the registration form of the e-shop.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5.1. In the e-shop, the Buyer can make purchases around the clock, 7 days a week.
5.2. The contract starts to be valid from the moment the Buyer clicks on the “Confirm Order” button, and upon receipt of the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer.
5.3. The prices of goods in the e-shop and the formed order are indicated in euros, including VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment using e-banking is a prepayment (immediately after the order is formed) using the Paysera electronic payment system. The responsibility for data security in this case lies with the Paysera electronic payment system.
5.4.2. Payment by bank transfer is a prepayment where the Buyer transfers money to the e-shop’s bank account after printing out the order and visiting the nearest bank branch.
5.4.3. Payment in cash when picking up the goods at the Vilnius branch of ”Biomedikos centras” or after the delivery of the goods by courier.
5.5. The Buyer undertakes to pay for the goods immediately. Only after receiving payment for the goods, the parcel begins to form and the deadline for delivery of the goods begins to be calculated.
6.1. The Buyer, who has chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
6.2. The Buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer does not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.3. The goods are delivered by the Seller or by a representative (courier) authorized by the Seller.
6.4. The Seller delivers the goods to the Buyer within 2 working days. This term is preliminary, and also does not apply in cases where the Seller’s warehouse does not have the necessary goods, and the Buyer is informed about the shortage of ordered goods. The Buyer also agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In this case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of the goods.
6.5. In all cases, the Seller is released from liability for violation of the deadlines for the delivery of goods if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.
6.6. The Buyer must in all cases immediately inform the Seller if the parcel is presented in a crumpled or otherwise damaged package, if the parcel contains unsolicited goods or an incorrect quantity of them, incomplete set of goods.
6.7. In all cases, if the Buyer notices damage to the package during delivery, he must indicate the notes in the delivery document provided by the courier or draw up a separate act for these violations. This must be done by the Buyer in the presence of the courier. In the absence of such actions, the Seller is released from liability to the Buyer for damage to the goods associated with damage to the packaging, which the Buyer did not mark in the courier’s delivery document.
7.1. The details of each item sold in the e-shop are collectively indicated in the product description next to each item.
7.2. The Seller shall not be liable for the fact that the goods in the e-shop may not correspond in color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
8.1. Quality goods can be returned within 14 days from the date of their receipt. Defects of sold low-quality goods are eliminated, defective goods are replaced, and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
8.2. The following conditions must be observed when returning goods:
8.2.1. The returned item must be in its original neat packaging (this item does not apply in the event that a defective item is returned);
8.2.2. The goods must be in good condition and not damaged by the Buyer;
8.2.3. The product must be unused, without losing its commercial appearance: undamaged labels, unbroken protective films, etc. (this does not apply in the case when a defective product is returned);
8.2.4. The returned item must be in the same set as received by the Buyer (this does not apply in the event that a defective product is returned);
8.2.5. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for the return of the goods have not been met;
8.2.6. The return of the goods is carried out in the manner prescribed by the Seller within 14 (fourteen) days from the date of receipt of the goods (this does not apply in the case when the goods are of poor quality – in this case, the return of the goods within the statutory warranty period is carried out);
8.3. Returns and replacements of goods of satisfactory quality shall be made in accordance with Article 6.22810(1) of the Civil Code;
8.4. The money paid for the goods accepted by the Buyer but subsequently refused shall be returned to the Buyer’s account no later than within 5 (five) days from the date of return of the goods to the Seller, unless otherwise agreed between the Seller and the Buyer.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not liable for the consequences arising from this and acquires the right to demand compensation for direct losses incurred by the Buyer.
9.2. The Buyer is responsible for the actions taken when using this e-shop.
9.3. Once registered, the Buyer is responsible for the transmission of his/her login data to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the Buyer’s login data, the Seller considers this person to be the Buyer.
9.4. The Seller is exempted from any liability in cases where the losses arise due to the fact that the Buyer, not taking into account the Seller’s recommendations and the Buyer’s obligations, did not get acquainted with these Rules, although such an opportunity was provided to him.
9.5. If the Seller’s e-shop contains links to the e-websites of other companies, institutions, organizations or persons, the Seller is not responsible for the information or activities carried out there, does not maintain, control and does not represent those websites.
9.6. In the event of damage, the Party at fault shall indemnify the other Party for direct damages.
10.1. The Seller, at his discretion, can initialize various promotions in the e-shop.
10.2. The Seller has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of shares is valid only for the future, i.e. from the moment of their execution.
10.3. The Seller shall send all notifications by the means of communication specified in the Buyer’s registration form.
10.4. The Buyer sends all notifications and questions to the phones and e-mail addresses indicated in the “Contacts” section of the Seller’s e-shop.
10.5. The Seller shall not be liable if the Buyer does not receive the sent informational or confirmatory messages due to the disruption of the Internet connection, e-mail service providers’ networks.
11.1. These Terms and Conditions of Sale and Purchase of Goods are made in accordance with the laws and regulations of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved by negotiation. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
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